FAQS
Get to know Prime Rides better
Does Prime Rides offer Pre scheduled rides?
Yes, you can schedule a ride in the app. Or by calling our customer service phone number.
Does Prime Rides provide insurance for drivers using the Prime Rides platform?
Yes! Prime Rides provides insurance that meets or exceeds City and state requirements.
When does Prime Rides insurance become active?
Prime Rides provides insurance for drivers, from the time a trip request is accepted through the end of the trip.
Do drivers need supplemental insurance coverage?
Prime Rides requires drivers to carry the minimum insurance coverage required by the state of Minnesota. We also recommend an insurance rider that covers rideshare drivers.
Are Prime Rides drivers employees Prime Rides ?
Rides drivers are independent contractors who must meet specific personal and vehicle criteria to drive. They are not employees of Prime Rides.
Can I rate my driver or passenger?
After each trip, both the passenger and the driver will have the chance to rate each other, with the option to include comments.
Can I view a detailed invoice for my trip?
How can I use a Promo Code?
In the request process; after confirming your destination, and choosing your vehicle type, enter the promo code before requesting your ride. Promo Codes can ONLY be used in the Prime Rides APP.
